If an order is received by noon, we aim to despatch that order within 24 hours (subject to stock availability). Please allow 2-4 days to receive your order once it has been despatched unless otherwise specified. Orders received after noon will be despatched the following day, (subject to stock availability). However if the item is not in stock, please allow up to 28 days for delivery to destinations within the UK. It is our policy to despatch items ordered in the shortest possible time, but we cannot be held responsible for any delays or damages occurred while in transit.
For Mainland Great Britain – England, Scotland and Wales – delivery is by first class mail.
For delivery outside mainland Great Britain, please contact us at firstname.lastname@example.org for a delivery quotation.
For large orders, we do reserve the right to alter these charges. However, we will confirm charges prior to despatch should they be different from the above.
You can either pay by credit or debit card (we accept Switch, Delta, Visa, Mastercard,) via the WorldPay secure payment system.
RETURN POLICY AND CANCELLATIONS
Customers have the right to cancel any order up to 7 working days after placing it to receive a refund. Goods must be in an ‘as new’ condition to qualify for a refund. Postage costs will not be refunded. If goods are faulty a replacement will be offered first.
To cancel your order within 7 days of purchase, please call the office during working hours (Monday to Friday 9am-6pm).